Real Results with Real Impact
35x
your ROI with Xtime Schedule
111/mo.
additional ROs generated with Xtime Invite
17/mo.
additional ROs generated with Xtime Engage
$137
increase in dollars per RO with Xtime Inspect
Source: Data from all Xtime dealers between August 2022 and July 2023.
Solutions
Resources to Support Your Success
Masterclass: Advantages of DMS Integration With Xtime & A Paperless Service Experience
Discover how to master DMS bi-directional integration in your service department and offer a paperless service experience at your dealership with Xtime.
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Masterclass: Drive Customer Retention and Efficiency in Your Service Department
Learn strategies to enhance customer retention and performance in your Service Department by using scheduling tools and improving customer satisfaction via express service appointments.
Enhance efficiency and customer satisfaction in your service department
We have identified the top five challenges faced by service departments. Discover how Xtime collaborates with Dealers to tackle these issues together.
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Solve Your Service Challenges
Every day you face challenges that keep you from reaching your profitability, efficiency, and customer retention goals. Explore the top five service department challenges below and learn how Xtime partners with dealers to solve them.
01
Service More Cars in Less Time
Time is a precious commodity for both you and your customers. By optimising your shop's capacity, you can handle more vehicles efficiently, ensuring that your service lane remains productive and profitable. Implementing tools like Xtime can help streamline your workflow, allowing you to get more cars through the service lane in less time.
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02
Find and Retain Service Staff
You need happy staff to have happy customers. Outdated systems and processes contribute to worker fatigue, stress, and turnover. Xtime empowers your employees with technology that makes their job easier, with a simple interface like the apps and websites they already use. Your team will keep showing up to work, and your customers will keep coming back, too.
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03
Deliver the Digital Experience Customers Expect
Expect customers to connect with your shop the way they choose. Xtime lets customers handle every step of their appointment journey from scheduling to arrival to payment and beyond—right from their mobile device or computer.
Providing digital tools for service price transparency, appointment scheduling, and service updates can enhance customer satisfaction.
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Providing digital tools for service price transparency, appointment scheduling, and service updates can enhance customer satisfaction.
04
Grow Dollars per RO (Repair Order)
Every interaction with a customer represents an opportunity to build trust and revenue. However, outdated service technology and disconnected dealership processes can weaken faith in your service department and make it harder for customers to say yes to recommended services. Xtime empowers your team with the technology they need to build trust, grow loyalty, and get more services approved.
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05
Make Service Convenient for Customers
You need to give customers back their time. Make it easy for your customers to provide their digital tools to streamline their visit-to-visit Xtime checks service workflow optimisation of their tools, including service price transparency and delivery, so they never have to leave their homes or offices.
To make the entire experience as convenient as possible, provide options for digital check-ins, service pickups, and deliveries.
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To make the entire experience as convenient as possible, provide options for digital check-ins, service pickups, and deliveries.
FAQs
How do I sign up for the program?
Please contact our team by phone on 1800 098 463 or email at xtime.sales.australia@coxautoinc.com
How does the DMS integration work?
When an online appointment is made, the appointment will be retrieved by the DMS. Xtime uses the existing customer record to assign the appointment or will create a new customer record if a customer isn’t found. An email notification will also be sent to your nominated service email address containing all details of the appointment.
What if I don’t have DMS integration enabled or my DMS doesn’t support the Xtime integration?
An email notification will also be sent to your nominated service email address containing all details of the appointment. The appointment taker will have to manually key the appointment into the DMS.
Can I customise the Xtime notifications being sent to my customers?
Yes, this is possible, however, please contact Xtime Support on 1800 098 463.
I am not receiving email notifications for my Online Bookings?
Confirm your contact email address for your service department with Xtime Support. Alternatively, check your spam folder or if a staff member may have “unsubscribed” to the email.
How di I enable DMS integration so all appointments go directly into my DMS?
Once you have return the Participation form, Xtime will request integration from your DMS vendor. Your DMS vendor will send you an authorisation form to be filled out and returned to them. (Auto IT and Pentana). Fill this out as soon as possible and the integration will be scheduled for activation.
Are customer details secure for DMS integrated online bookings?
Customers can search for their vehicles by mobile number registration number or appointment confirmation code if they are an existing customer of that dealer. Only vehicle model and trim information is displayed. No customer persona information is shown. This makes for a better customer appointment experience for the customer.
How can I adjust my online booking cut off times?
Web booking settings are defaulted to 3 working days for the next available booking and the last appointment time at 12:00 p.m. each day. DMS integrated dealers have live availability times based on your DMS operations requirements. If you require these adjusted, please contact Xtime Support on 1800 098 463.
Ready to get started?
We’re here to help! Learn more about Xtime or other Cox Automotive products and solutions by completing the form and our team will be in touch.
Call the Xtime team on 1800 098 463
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