Provide exceptional, personalised customer experience and drive owner loyalty through Xtime, our service experience platform. Our platform enables your service team with the right tools to increase service retention whilst delivering an outstanding ownership experience to your customers.
Online service booking
- Make appointments to your dealership directly from your website
- Receive instant confirmation and follow-up reminders that contain “Manage my Booking” links to modify or reschedule if required
- Enable users to book appointments from any mobile device and operating system (Android or Apple)
- Certified bi-directional integration with major DMS providers
- All appointments booked appear in the DMS within moments, keeping customers’ records current
In-dealer Scheduling
- Configure resources such as technician capacity, services, campaigns, and transport availability
- Customise dealer specific services and pricing
- User friendly interface with access to customer, vehicle and RO history
- Branded appointment notifications and reminders via email and SMS
- Two-way text messaging and call center options
Service Drive Tablet
- Personalised driveway reception and confirm transport requirements for a seamless check-in experience
- Displays customer information, service, pricing, and duration on one screen. Includes options to email/print, add customer signatures, and push data to the DMS
- Reports with video and image capture capabilities for discussing and adding genuine service recommendations
- Warranty, recall, and RO history
- Self-check-in
Ready to get started?
We’re here to help! Learn more about Xtime or other Cox Automotive products and solutions by completing the form and our team will be in touch.
Call the Xtime team on 1800 098 463
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