Overview
In this masterclass, David and Allan from our Xtime team explore the following topics and show you how to leverage the right tools to drive customer retention and performance in your Service Department.
What you’ll learn:
Business Mix Management – Maximise retail and diagnostic hours based on technician skill set.
Future service appointments – We will show you the right scheduling tools to get your customers back and make the most of your customers’ servicing requirements.
Express service – Improve your customer satisfaction and learn how to manage your express service appointments and increase throughput.
This Masterclass is for you if:
You are a Service Manager, a Dealer Principal or are eager to learn how to drive customer retention via first-class service technology and practices.
